Best Practices for COVID-19 Vaccine Workflow Implementation
About:
-
This section is for those pharmacies that have the basic infrastructure in place and are now ready to implement and provide the vaccine.
The information below is shared by CPESN Pharmacies and CPESN Network Leaders across the country.
Files have not been thoroughly vetted with The CDC Guidelines.
Please utilize at your discretion. Certain aspects may differ from State to State.
.png)
Patient Awareness/ Patient Education Resources
.png)

Patient Awareness about COVID-19 Vaccine Flyers [updated 12.31.2020]
-
When the pharmacy staff is educated about the vaccine, post a flyer for your patients and people within your community so that they know your pharmacy is a vaccine administration site.
-
Click below to access the flyers.
-
Flyer #1 and Flyer #2: Consider posting one of these on your drive-through window or your entry door into the pharmacy.
-
Flyer #3: Patient Awareness Flyer about the COVID-19 Vaccine Safety and who receives it.
- Consider customizing to include which phase that we are currently in.
- This can be done by using a PDF editor, copying and pasting the text in a word document.
- On the bottom left of Page 2, there are (possibly) invisible text boxes that you can add text for patients to get the most up-to-date information. Examples include:
- "In order to receive the most up-to-date information from [Insert CPESN Pharmacy Name], follow our Facebook Page [insert page name] or visit our website [insert website address].
- May also consider adding an IVR option for vaccine information and someone at the pharmacy updates the recording there.
- May print front and back instead of 2 pages.
- Consider customizing to include which phase that we are currently in.
-




Ensure your processes are in place for triaging questions & scheduling appointments [updated 12.31.2020]
-
If this does not occur, the regular pharmacy workflow will back-up quickly due to strained resources.
-
Best Practice #1: Determine and implement your appointment scheduling software. Be sure to test it out before going live with it.
-
Best Practice #2: Provide the process/steps for the patients (i.e., healthcare providers) to schedule an appointment (preference – click here to complete the form vs. calling the pharmacy to schedule an appointment).
-
Best Practice #3: Set up your IVR Phone System with a Message (consider an option / person to triage these questions to within the pharmacy)
-
Click here to view.
-
SMP Pharmacy provides patients with a checklist for 1) requesting a vaccine, 2) scheduling appointment, 3) preparing for the appointment, 4) what to do at the time of appointment, and 5) what to do after the appointment.
-
Best Practice: Have patients check in when they arrive by using the Mobile Check In App (Click here to be directed to the Apple App Store; cost is reasonable and can be used for other services)
-
-
Best Practice: Consider creating something similar for your patients in order to provide more clarity in an effort to decrease patient questions and improve patient guidance.
Checklist for patients as they prepare to get the vaccine [updated 1.18.2021]


