Best of Patient Focused Efforts 

Developing a Plan of Care for a Patient at Risk or Symptomatic

Best Practice: Supporting and caring for your patients who test positive for COVID-19

  • This is the area of greatest uncertainty and greatest responsibility.  Most of you have medication synchronization programs that serve high numbers of at-risk populations.  If widespread testing is successful and the virus moves rapidly through the population, most of those patients will be asked to self-quarantine as hospitals and clinics become stressed. 

  • Consider what your standard plan of care and follow up will be for patients who test positive – both asymptomatic as well as symptomatic, both at-risk with underlying conditions or low risk. 

  • Start to formulate a plan for how you will manage each of these four situations operationally in your pharmacy.


CPESN® USA is a clinically integrated, nationwide Accountable Pharmacy Organization  structured to advance community-based pharmacy practice. They empower community-based pharmacies that are deeply rooted within their community by fostering their ability to provide high quality, patient-centered enhanced services. CPESN® pharmacies integrate with other healthcare providers on the patient’s care team to coordinate medical treatment. The results are better medication adherence, higher patient satisfaction, and lower healthcare costs. You can find CPESN® networks of pharmacy providers in 45 states across America. To learn more, please visit

About NCPA

Founded in 1898, the National Community Pharmacists Association is the voice for independent pharmacy, representing 21,000 pharmacies and employing more than 250,000 individuals nationwide. Independent pharmacy is a $75.8 billion marketplace. Community pharmacists are local health care problem-solvers who can customize solutions to local health challenges for groups and employers.