COVID-19 Response Change Packages

Change Package #1

March 24, 2020

Key Topics:

  • Protecting pharmacy staff and patients

  • Communicating changes to patients

Change Package #3

April 17, 2020

Key Topics:

  • Applying for a CLIA Waiver, including a video to help complete the form

Change Package #2

April 8, 2020 

Key Topics:

  • Triaging patients suspected of COVID-19

  • Developing a care plan for those patient

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Change Package #4

May 15, 2020

Key Topics:

  • Keeping pharmacy staff safe and healthy as a pharmacy considers reopening for patients

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The information provided on CPESN USA's COVID-19 Best Practices Website is subject to local, state, and federal laws and regulations.  As you are aware, such  laws, regulations, best practices, and guidance continue to evolve during this crisis.  To the extent changes occur, CPESN will endeavor to continue to update this website and materials to reflect the most current guidance.  Nonetheless, all materials are intended to be for informational purposes and are not a substitute for your professional judgment.


CPESN® USA is a clinically integrated, nationwide Accountable Pharmacy Organization  structured to advance community-based pharmacy practice. They empower community-based pharmacies that are deeply rooted within their community by fostering their ability to provide high quality, patient-centered enhanced services. CPESN® pharmacies integrate with other healthcare providers on the patient’s care team to coordinate medical treatment. The results are better medication adherence, higher patient satisfaction, and lower healthcare costs. You can find CPESN® networks of pharmacy providers in 45 states across America. To learn more, please visit

About NCPA

Founded in 1898, the National Community Pharmacists Association is the voice for independent pharmacy, representing 21,000 pharmacies and employing more than 250,000 individuals nationwide. Independent pharmacy is a $75.8 billion marketplace. Community pharmacists are local health care problem-solvers who can customize solutions to local health challenges for groups and employers.